Help: When you have queries

Posted on Apr 23, 2012 by in Chnlove Guide

At any time during the process of communication, problems may arise – big or little. Therefore we have created the following channels to help male members with difficulties:

FAQ & Tips: You can find answers to most of your questions in this section. Just click on “Help & FAQs” on the navigation bar at the top of the page. This is also a summary created from doubts and question posed by past members. The FAQs section is in the form of question and answer, and tips are articles providing suggestions and explanations on things encountered which may be difficult to understand.

Chnlove Forums: If you’re having any concerns, queries or doubts, you can also ask other members on Chnlove’s Forum. Or you can join in discussions already in progress. Occasionally the forum administrator will take part. Please note that you must abide by the forum rules, otherwise your posts may be deleted, or in serious cases, your posting function disabled.

Customer Care: if you still cannot find the answer you’re looking for via the above channels, you can contact our Customer Care Team directly. Just click on any “Contact Us” link and submit your question. You can also contact us via any other means provided on the Contact Us page e.g. fax, mailing address, Live Chat help etc.

By the principle of sincerity and genuineness, Chnlove has always made an all-out effort to provide solutions for cross-cultural and cross-language marriages, with benefiting our male members as our biggest priority. Therefore, apart from Chnlove’s continuous effort in improving its cooperative agencies and releasing new functions, Chnlove focuses on the construction and management of its services. We have a complete anti-fraud policy in order to avoid problems with agencies and lady members, and recommend gentlemen to read our safe dating tips before using our services.

If you have any queries, please contact us via any of the above channels.

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